Questions we get asked
Including the ones where the answer is no.
If the answer you need is not here, call and ask. We would rather tell you on the phone than book an appointment we cannot help with.
Do you install metal roofs?
No. We do not take on metal roofing. We install asphalt shingle roofs only.
Do you do flat or low-slope roofing?
No. Flat and low-slope roofing is outside what we take on.
Do you install tile roofs?
No. We do not do tile roofing.
Do you replace windows or doors?
No. We do roofing, siding and gutters. Windows and doors are not something we take on, and we will tell you that on the first call rather than after an appointment.
What areas do you cover?
Our office is in Refton, in southern Lancaster County, and most of our work is across Lancaster County. We also work in Delaware County and Bucks County in Pennsylvania and in Cherry Hill, New Jersey. We take storm restoration work in Connecticut.
Is the roof inspection really free?
Yes. The roof inspection is free. It takes about an hour and you get photographs of what we found and a plain explanation of your options, including the option to do nothing yet.
What warranty do you offer?
Materials carry warranties from their manufacturers. MainStreet siding, for example, carries a Lifetime Limited Warranty on the panel itself, which covers the product and not the installation. Before you sign, we walk you through exactly what your manufacturer warranty covers and what it does not, in writing.
Are you registered to do home improvement work in Pennsylvania?
Yes. Pennsylvania registers home improvement contractors rather than licensing them (per the Home Improvement Consumer Protection Act, 73 P.S. 517.1 et seq.). Our Pennsylvania and Connecticut registrations are shown in the footer of every page.
What insurance do you carry?
$1,000,000 in general liability coverage.
What are your hours?
Monday to Friday, 9:00 AM to 5:00 PM. We are closed Saturday and Sunday.
Do you offer emergency or 24 hour service?
No. We do not offer emergency or after-hours service. If you have an active leak, call during business hours and we will get to you as soon as we can.
Do you handle insurance claims?
We inspect and document. We photograph the damage, describe it plainly, and give you a written scope you can hand to your carrier. We are not public adjusters and we do not negotiate with your insurer on your behalf.
Are you an Owens Corning contractor?
Yes. We are in the Owens Corning contractor network.
Do you work on commercial buildings?
Yes. We serve both residential and commercial customers.
Book your free roof inspection
It costs nothing, it takes about an hour, and you get photographs and a plain explanation of what we found.